How can we help?
Here are the most common questions we receive. If yours isnât answered below, feel free to contact us and weâll be happy to help.
About us
The idea for Roomytown came when Lorena Siminovich (our Founder and CEO) found herself regularly redecorating her daughter Matildaâs bedroom as she reached each childhood milestone. From baby years to school years, Lorena wanted her room to reflect her unique spirit and changing interests, and each time, she found herself designing artwork for the walls herself...Â
With her background as a designer, illustrator and entrepreneur, Lorena figured it was time to make this artwork available to others and expand the offerings to create a kids art brand of her own - one that offers hand-picked, art-driven prints with real personality: Roomytown! Learn more about our story.
Homeware, Gifts & Prints
Yes. Each of our enamel trays is expertly handcrafted in India. Because of the handmade production process, small variations in colour or finish may occur â these are part of the charm and uniqueness of each piece.
Please hand-wash your enamel trays with mild soap and warm water. Theyârenot suitable for the microwave or dishwasher, as this can damage the finish.
Yes, our enamel trays are food safe.
We use giclée printing on premium uncoated matte 200 gsm paper, with water-based, non-toxic inks. This combination ensures a beautiful, long-lasting print without glossiness.
âGiclĂ©eâ (French meaning âsprayedâ) describes a high-fidelity inkjet print process used in fine art reproduction. It delivers very fine detail and excellent colour depth, especially for high-quality original images.
Unframed prints are hand-rolled in tissue paper, then shipped in extra-thick tubes (or sturdy envelopes for A4 and smaller).
Framed prints get a protective sleeve plus padded corner guards, additional cardboard coverage over the print face, and then a heavy-duty outer box to prevent breakage.
Ordering, Shipping & Delivery
US â Standard:Â 7â10 business days
US â Express:Â 3â7 business days
Shipping fees depend on your location and are calculated automatically at checkout once you enter your address. Some products or destinations may not support both Standard and Express shipping.
Returns & Damaged Goods
For all Homewear & Gifting items, weâre happy to accept returns provided they are unused, unopened and in their original packaging. Please contact us first so we can provide you with the return address.
Kindly note that return shipping costs are the customerâs responsibility.
Shipping fees depend on your location and are calculated automatically at checkout once you enter your address. Some products or destinations may not support both Standard and Express shipping.
Because our art prints and framed products are made to order, we cannot accept returns or exchanges. If your order is incorrect, defective, or damaged, however, weâll do our best to resolve it.
If your frame or hanger is damaged on arrival, please contact us within 14 days using our contact form. Include a photo of the damage, the packaging, and your order ID. Weâll arrange a replacement.
Please contact us within 14 days, and weâll send the correct item(s) to you.
Weâre very sorry if this happens. Contact us within 14 days of delivery, including photos of the damaged item and packaging, along with your order ID. Weâll work with you to find the best solution.
Other Questions
Double-check you didnât include extra spaces or punctuation
Ensure the discount hasnât expired
Confirm that itâs valid for that product or combined with any other offer
If you still canât get it to work, contact us and weâll assist.
At the moment, we arenât able to insert a gift note. We know this is something many customers like, so itâs on our list for future improvements.
Yes! We donât include a printed invoice inside shipments. All invoices and order details are emailed. If youâd like to keep it a surprise, use your own email instead of the recipientâs.
We aim to respond within 48 hours Monday to Friday. First, please check your spam or junk folder. If you still canât find our reply, contact us again via the form â weâll make sure to follow up promptly.
We love collaborations! Tag us @roomytown, use #roomytown, or send a message via our contact form. If youâre an artist, include a link to your portfolio. If youâre a brand or influencer, tell us your ideas â weâd love to explore something together.
Weâre very sorry if this happens. Contact us within 14 days of delivery, including photos of the damaged item and packaging, along with your order ID. Weâll work with you to find the best solution.